Contact Retride: Order Desk, Email and Returns Address
Written by the Retride editorial team
Last updated · Who reviewed this page · How we write and review
Call the Retride order desk at +1 (302) 200-3480 for tracking, changes and refunds; a refund starts with that call and your order ID. Written order questions go to [email protected]. Returns go to 270 Lafayette Street, Suite 1203, New York, NY 10012. The website email, [email protected], answers site questions only and cannot see orders.
How do you contact Retride?
Call the Retride order desk at +1 (302) 200-3480 for tracking, changes and refunds. Email [email protected] only for questions about this website.
The sales email, [email protected], handles written order questions. Each route has its own job, so picking the right one saves a second try.
Tracking and refunds
Phone: +1 (302) 200-3480
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET (website email)
Returns address
270 Lafayette Street, Suite 1203, New York, NY 10012
Office
75 Broad Street, Suite 2400, New York, NY 10004
Which Retride desk handles what?
The Retride order desk and the sales email can see orders, and the website inbox cannot. Find your question in the left column and use the contact beside it.
Medical questions go to your own doctor or pharmacist, never to a sales desk.
| What you need | Contact | Good to know |
|---|---|---|
| Ask about packs before buying | Order support +1 (302) 200-3480 | Prices are confirmed at checkout |
| Track a parcel | Order support +1 (302) 200-3480 | Tracking comes in the order email |
| Change an address or order | Order support +1 (302) 200-3480 | Call early, with the order ID |
| Cancel an order | Order support +1 (302) 200-3480 | No cancellation rule is published |
| Claim a refund | Order support +1 (302) 200-3480 | Call with the order ID first |
| Write about an order | [email protected] | Add your full name and order ID |
| Mail bottles back | 270 Lafayette Street, Suite 1203, New York, NY 10012 | Buyer pays tracked postage |
| Report a website error | [email protected] | Read Mon-Fri 9:00am-5:00pm ET; cannot see orders |
| Health or medicine questions | Your doctor or pharmacist | Desks cannot give medical advice |
What can the Retride order desk help with?
The Retride order desk handles anything tied to an order, from the first question to the refund. One call usually covers it.
It is also a good way to check the seller before you buy, since a real person answers questions about the terms.
Packs
Questions about the 2, 3 and 6-bottle packs and today's price.
Tracking
Help when the tracking email is missing or a parcel stalls.
Changes
Address or order updates, ideally made before the box ships.
Refunds
The start of a claim under the 60-day money-back window from purchase.
Terms
Shipping cost, renewals and what to send back.
Charges
Questions about a charge on your card statement.
Support runs through the order desk at +1 (302) 200-3480
Why can't the Retride website email see orders?
The Retride website inbox, [email protected], is not linked to the order system. It cannot look up, track, change or refund an order.
It exists for questions about the pages: a wrong fact, a broken link or a source you want to suggest.
The editorial policy explains how the team handles corrections.
How do you change or cancel a Retride order?
Call the Retride order desk at +1 (302) 200-3480 as soon as you want to change or cancel an order. No cancellation rule is published, so speed gives the desk the most room to help.
If the box has already shipped, let it arrive and keep it sealed. Then follow the refund steps.
- 1
Find the order ID
It is in your confirmation email.
- 2
Call the desk
Phone +1 (302) 200-3480 and say what you want changed.
- 3
Confirm the change
Ask the desk to repeat the new details back to you.
- 4
Write it down
Note the date, time and the agent's name.
How do you start a Retride refund?
Start a Retride refund by calling +1 (302) 200-3480 with your order ID. The desk confirms the steps, then you mail the bottles to the returns address.
The window runs 60 days from the purchase date. You pay tracked return postage, and the refund posts 3-5 business days after the returns desk credits you, then 5-10 days on your card.
The full terms, including what is not published, are on the refund policy page.
What should you have ready before you contact Retride?
Have your order ID, checkout name and email ready before you contact Retride. Those three details let the desk find your order in seconds.
Tick each item as you find it.
Before you call, find: 0 of 6 checked
Which Retride address is which?
Retride uses one address for the office and another for returns. Send bottles only to the returns address.
The label adds a third name, the distributor, but prints no address for it.
| Name | Address | Use |
|---|---|---|
| Office | 75 Broad Street, Suite 2400, New York, NY 10004 | Seller office mail |
| Returns | 270 Lafayette Street, Suite 1203, New York, NY 10012 | Returned bottles, with your note |
| Distributor on the label | Instituto Experience; no address printed | Matching your bottle only |
What should you do about a Retride charge you don't recognize?
Call the Retride order desk first with the date and amount of the charge. Shipping is added at checkout, so compare the charge with your full order total.
The FTC warns that some weight-loss offers lead to repeat charges hidden in the fine print (FTC, 2022). Whether any Retride pack renews by itself is not published, so ask.
Check your order email
Compare the charge with the total and shipping shown at checkout.
Call the order desk
Phone +1 (302) 200-3480 with the charge date, amount and your order ID.
Ask your card issuer
If the desk cannot explain it, ask your card issuer how to dispute it.
Who should you ask about Retride and your health?
Ask your doctor or pharmacist about Retride and your health. The order desk explains packs and terms, but it cannot give medical advice.
Bring the label or the supplement facts page to your visit. If you think you had a reaction, stop taking the capsules and contact your doctor.
Where do Retride tracking details come from?
Retride tracking details arrive in the order email. If that email never comes, call the order desk with your order ID.
Orders ship from the US unless the sales page says otherwise. Delivery times are not published, so the desk is the place to ask about a late parcel. The shipping page has the rest.
How do you stay safe when contacting Retride?
Use only the Retride contacts on this page. Type card details on the secure checkout page, and never send a card number by email.
If a message asks you to pay outside the checkout, do not reply. Call the order desk to check whether it is real.
- Save the order desk number in your phone
- Check that emails about your order mention your order ID
- Ignore offers that claim a TV show or celebrity backs the product
Questions about reaching Retride
Questions people type into Google and Bing, answered from the label and the sources on this page.
How do I contact Retride customer service?
Call the order desk at +1 (302) 200-3480 for tracking, changes and refunds. For written order questions, email [email protected].
What is the Retride phone number?
The order desk number is +1 (302) 200-3480. Keep your order ID handy so the desk can pull up your order.
What is the Retride email address?
Order questions go to [email protected]. Website questions go to [email protected], which cannot see orders.
What are Retride customer service hours?
The website inbox is read Mon-Fri 9:00am-5:00pm ET. Order desk hours are not published, so call +1 (302) 200-3480 to check.
How do I cancel a Retride order?
No cancellation rule is published. Call +1 (302) 200-3480 as soon as you can with your order ID and ask whether the order can still be stopped.
Where do I send a Retride return?
Mail returns to 270 Lafayette Street, Suite 1203, New York, NY 10012, with a note listing your full name, email, and order ID. Call the order desk first.
How do I report a side effect from a supplement?
Stop taking it and contact your doctor. For a serious reaction, get urgent care, and you can also report the problem to the FDA through its website.
Who do I contact about a Retride charge I don't recognize?
Call the order desk at +1 (302) 200-3480 with the date and amount from your statement. If it is not resolved, ask your card issuer about its dispute steps.
Can I visit the Retride office in New York?
The office address is 75 Broad Street, Suite 2400, New York, NY 10004. Visiting hours are not published, so call the order desk instead.
