Retride Privacy Policy for TheRetride.com
Written by the Retride editorial team
Last updated · Who reviewed this page · How we write and review
TheRetride.com is an information site with no cookies, analytics, forms or accounts, so it collects almost nothing. Our host keeps basic server logs such as IP addresses. You pay on a separate checkout site, whose own policy applies. We use emails only to reply, never sell personal data, and honor US state privacy requests sent to [email protected].
The Retride privacy policy in plain English
TheRetride.com collects very little about you. It is an information site with no cookies, no analytics, no sign-up forms and no accounts.
These are the main points. Each one has its own section below.
- You can read every page without giving us your name or email.
- Our pages set no cookies and run no tracking or analytics tools.
- Our web host keeps short technical logs, such as IP addresses.
- You pay on a separate checkout site, and its own privacy policy applies there.
- If you email us, we use your message only to reply.
- We do not sell personal data or share it for targeted ads.
This version took effect on October 11, 2026.
Who runs TheRetride.com and how to reach us
TheRetride.com is run by the USA Authorized Retride Retailer. In this policy, “we” and “us” mean that retailer.
Our office is at 75 Broad Street, Suite 2400, New York, NY 10004. For privacy questions, email [email protected]. The website inbox is staffed Mon-Fri 9:00am-5:00pm ET.
This policy covers the pages on theretride.com and the emails you send to our website inbox. It does not cover the checkout site, the order desk's own systems or any outside page we link to.
What personal data does TheRetride.com collect?
Most visitors share only what every browser sends to load a page. We collect more only when you choose to write to us.
The table lists each kind of data, whether we hold it, and why.
| Kind of data | Do we collect it? | Why | Who holds it |
|---|---|---|---|
| Name and email address | Only if you email us | To answer you | Our website inbox |
| Order ID | Only if you send it | To point you to the order desk | Our inbox or the order desk |
| Postal address | No, unless you send it | Shipping is handled at checkout | The checkout site |
| Card or bank details | No | Typed only on the checkout site | The checkout's payment partner |
| Cookies | No | None are set by our pages | Nobody |
| Analytics, ad or pixel data | No | No such tools run | Nobody |
| Accounts, passwords, form entries | No | The site has none | Nobody |
| Health details | No, unless you send them | Not needed to answer you | Our inbox, if you send them |
| IP address, browser, pages requested | Yes, in server logs | To deliver pages and stop abuse | Our web host |
Does TheRetride.com use cookies or analytics?
No. Our pages place no cookies on your device and run no analytics, ad pixels, heat maps or screen recording.
Fonts, images and scripts load from our own server. Opening a page does not tell a social network or ad network that you were here.
Some parts of a page respond when you tap them, such as a checklist, a label hotspot or the FAQ search box. That all happens inside your browser, and nothing you tick or type is sent to us.
What server logs does the web host for TheRetride.com keep?
Our hosting company keeps standard server logs, as almost every host does. A log line is written each time your browser asks for a page or file.
A line may hold your IP address, the date and time, the address requested, your browser type and the page that sent you.
The host uses these logs to keep the site online and to block attacks. We do not use them to build a profile of you or to show you ads.
What the Retride checkout site collects
Buy buttons on TheRetride.com take you to a separate, third-party checkout site. There you enter your name, shipping address, email and payment details.
That site's own privacy policy governs this data, not ours. Please read it before you pay.
Order confirmations, tracking emails and receipts come from the checkout's system, not from our inbox.
Questions about an order go to the order desk at +1 (302) 200-3480 or [email protected]. The contact page lists every channel.
How TheRetride.com uses the emails you send
When you email us, we use your message only to help you. It never goes on a mailing list, and we send no newsletters.
We may use it in these ways:
- To answer your question.
- To fix a mistake you spotted on a page.
- To pass an order question to the order desk, if you ask us to.
- To keep a record when a law requires one.
You never need to share health details with us. If you mention a medicine or condition, we use it only to reply, for example by pointing you to the side effects page or to your doctor.
Your US state privacy rights at TheRetride.com
Many US states give you rights over your personal data. California has the CCPA, as amended by the CPRA, and a growing list of other states have similar laws.
Each law has its own limits, and some apply only to larger businesses. We honor the main rights for every US visitor anyway.
Right to know
Ask what personal data we hold about you and where it came from. You can ask for a copy.
Right to delete
Ask us to erase your data. We keep only what a law tells us to keep.
Right to correct
Ask us to fix data that is wrong, such as a misspelled email.
Right to opt out
Opt out of sale, targeted ads and profiling. We do none of these.
Right to appeal
If we turn a request down, ask us to look again.
No unfair treatment
Using a right never changes the price you pay or the help you get.
Health details count as sensitive data under many of these laws. We do not ask for them, and we use any you send only to answer you.
How to make a privacy request to TheRetride.com
Send one email to [email protected] to use any of your rights. It is free, and you do not need a lawyer.
The steps below show what happens after you write.
- 1
Write to us
Email [email protected] with “Privacy request” in the subject line.
- 2
Say what you want
Ask to know, delete, correct or opt out. Include the email address you used to contact us.
- 3
Confirm it is you
We may ask a short question to match the request to you. An agent can ask for you with your signed permission.
- 4
Get our answer
We reply within the time your state's law sets and tell you what we did.
- 5
Appeal if needed
Reply to our answer and ask us to review it. We will explain our final decision.
Do Not Track and Global Privacy Control on TheRetride.com
We honor Global Privacy Control (GPC). When your browser sends a GPC signal, we treat it as a request to opt out of sale and targeted ads.
Do Not Track (DNT) has no shared rule for how sites should respond. Since the site tracks nobody, it works the same whether DNT is on or off.
Children and the Retride site
The site is not for children under 13, and we do not knowingly collect their data, in line with the federal COPPA law. If a child under 13 emails us, we delete the message once we learn of it.
Retride itself is labeled for adults 18 and over, so the site is written for adults.
Parents can write to [email protected] to ask us to delete a message their child sent.
How long TheRetride.com keeps your data
We keep data only as long as we need it. An email stays in our inbox while your question is open and for a short time after, in case you write back.
Some records may need to stay longer for tax or legal reasons. After that, we delete them. Our web host keeps server logs for its own set period and then removes them.
How TheRetride.com protects your data
Pages load over a secure HTTPS connection, which makes it hard for anyone to read or change a page on the way to you.
Only the people who answer the website inbox can open it. Even good security can fail, so please never email card numbers, passwords or medical records.
Links from TheRetride.com to other sites
Many pages link to outside sources, such as FDA, NIH and FTC pages and journal papers. These links let you check our facts yourself.
Once you click through, you are on another site with its own privacy rules. It may use cookies or analytics that we do not.
Changes to the Retride privacy policy and contact details
We update this policy when the site or the law changes. The date at the top always shows the version in force.
A big change, such as adding a cookie, will appear here before it starts. Please also read our terms and conditions and the site disclaimer.
Tracking and refunds
Phone: +1 (302) 200-3480
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET (website email)
Returns address
270 Lafayette Street, Suite 1203, New York, NY 10012
Office
75 Broad Street, Suite 2400, New York, NY 10004
Privacy: common questions
Questions people type into Google and Bing, answered from the label and the sources on this page.
Does TheRetride.com set cookies?
No. Our pages set no cookies and load no ad pixels, analytics tags or session recorders. The checkout site is separate and has its own rules.
Does TheRetride.com sell my personal data?
No. We do not sell personal data, and we do not share it for targeted advertising. That holds for every visitor, in every state.
Can the TheRetride.com inbox look up my Retride order?
No. The website inbox cannot see orders. For tracking, changes or refunds, call the order desk at +1 (302) 200-3480 with your order ID.
Who handles my card details when I buy Retride?
The separate checkout site and its payment partner. You type card numbers only on that site, and they never reach our pages or our inbox.
Does the Retride FAQ search box send what I type?
No. The search box filters questions inside your browser. Nothing you type there leaves your device.
How do I ask TheRetride.com to delete my data?
Email [email protected] with “Privacy request” in the subject line. We delete what we hold unless a law requires us to keep a record.
Does TheRetride.com respond to Global Privacy Control?
Yes. We treat a GPC signal as a request to opt out of sale and targeted ads. Since we do neither, the site works the same either way.
Is TheRetride.com meant for children?
No. The site is written for adults, and Retride is labeled for adults 18 and over. We do not knowingly collect data from children under 13.
