Retride Shipping: Costs, Tracking and Delivery Help
Written by the Retride editorial team
Last updated · Who reviewed this page · How we write and review
Retride ships from the US unless the sales page says otherwise. The shipping cost appears at checkout, before you pay, and delivery times are not published. Tracking arrives in your order email. For a late, lost or damaged box, call the order desk at +1 (302) 200-3480 with your order ID.
How much does Retride shipping cost?
Retride shipping cost is shown at checkout, before you pay. The sales page does not publish a shipping fee for any pack.
So the order summary is the place to check it. Read the shipping line together with the pack price and the total.
| Pack | Capsules | Supply | Sales-page price | Shipping |
|---|---|---|---|---|
| 2 Bottles | 120 | 60-day supply | $79 a bottle | Shipping shown at checkout |
| 3 Bottles | 180 | 90-day supply | $69 a bottle | Shipping shown at checkout |
| 6 Bottles | 360 | 180-day supply | $49 a bottle | Shipping shown at checkout |
Pack prices can change too, so confirm the full total at checkout. The pricing page works out the cost per day for each pack.
Where does Retride ship from?
Retride ships from the US unless the sales page says otherwise. The carrier is not named in advance.
Terms for addresses outside the US are not published. Ask the order desk before you order if you live abroad.
Ships from the US
The stated origin for orders, unless the sales page names another.
Carrier
Not named ahead of time. Your tracking email shows it.
Outside the US?
Call +1 (302) 200-3480 first. No international terms are published.
How long does Retride delivery take?
Delivery times for Retride are not published before checkout. We will not guess a number of days for you.
You can still plan around it. A few simple habits keep a slow box from causing trouble.
How to plan around an unknown delivery date
- Order a week or so before your current bottle runs out
- Call +1 (302) 200-3480 and ask for an estimate for your ZIP code
- Use an email address you check every day, so tracking reaches you
- Type your full street address, including any unit number
- Read the order summary once more before you pay
How do you track a Retride order?
You track a Retride order with the details in your order email. That email holds your order ID and the tracking information.
Keep it safe. The same order ID is needed for any change, delivery problem or refund.
Search your inbox for the confirmation. Check spam and promotions folders too.
Follow the link, or copy the tracking number into the carrier's site.
No email, or no new scan for days? Call +1 (302) 200-3480 with your order ID.
One detail trips people up. The website inbox, [email protected], cannot see orders. For tracking, use the phone line or the sales email, [email protected].
What to do if a Retride parcel is late, lost or damaged
If a Retride parcel is late, lost or damaged, call the order desk first. Have your order ID ready and keep all the packaging.
Photos and dates make the call shorter. The order desk handles tracking, changes and refunds.
- 1
Check the tracking
Note the last scan, its date and the carrier from your order email.
- 2
Look around first
If it shows delivered, ask neighbors and check the mail room or front desk.
- 3
Photograph any damage
Take clear photos of the box, each bottle and each safety seal.
- 4
Call with your order ID
Phone +1 (302) 200-3480 and explain what happened. Keep the box until the desk says otherwise.
| Problem | First move | Contact |
|---|---|---|
| Tracking has not moved for days | Write down the last scan and date | Order desk, +1 (302) 200-3480 |
| Shows delivered, but no box | Ask neighbors and check mail rooms | Order desk, +1 (302) 200-3480 |
| Safety seal damaged or missing | Do not use that bottle; take photos | Order desk or [email protected] |
| Wrong number of bottles | Count them and keep the seals intact | Order desk, +1 (302) 200-3480 |
| No order email at all | Search spam folders, then call | Order desk, +1 (302) 200-3480 |
How should you store Retride when the box arrives?
Store Retride away from heat, light and humidity as soon as the box arrives. The label asks for a cool, dry place to keep the capsules fresh.
A sunny porch, a hot mailbox or a parked car is none of those things. Bring the box indoors the same day if you can.
Habits for a safe arrival
- Watch the tracking and bring the box in quickly
- Ask a neighbor to collect it if you are away
- Never leave the bottles in a parked car
- Keep the bottle in a cupboard, not on a sunny sill
- Close the cap tightly after each dose
What should you check when your Retride box arrives?
Check your Retride box the day it arrives. Match it against your order, then look over each bottle before the first dose.
Report anything odd while the box and your photos are still fresh.
On arrival, check your Retride order: 0 of 6 checked
For more label details, the batch check page lists what a genuine bottle shows.
Can you change a Retride order after checkout?
A written policy for changing a Retride order is not published. Call the order desk as soon as you spot a mistake.
The sooner you call, the better your chance to fix it before the box ships. Have your order ID and the correct details ready.
- A typo in the street address or ZIP code
- The wrong pack size
- An email address you do not check
- A missing apartment or unit number
If the box has already left, ask the desk about your options. Do not place a second order to fix the first one.
Does shipping time count toward the Retride 60-day window?
Yes. The Retride money-back window runs 60 days from the purchase date, so days in transit count. The sales page also asks for at least 30 days of use.
A slow box leaves less time to try the capsules. Note your order date and plan your decision day from it.
The claim steps are on the guarantee page.
Why would a "free" keto bottle carry a shipping charge?
A "free" bottle that costs only shipping is a classic weight-loss trap. Retride does not list any free bottle offer.
The FTC warns that 'free' trials in weight-loss ads can lead to repeat charges (FTC, 2022). The BBB found nearly 37,000 complaints about free-trial offers in three years, with an average loss of $186 (BBB, 2018).
If you see a free Retride bottle offer, you are not on the authorized checkout. Our article on keto pill scams shows how these offers work.
Who to contact about a Retride shipment
For any Retride shipment question, start with the order desk at +1 (302) 200-3480. It covers tracking, changes and refunds.
The sales email, [email protected], also works for order questions. The website inbox answers questions about this site only.
Tracking and refunds
Phone: +1 (302) 200-3480
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET (website email)
Returns address
270 Lafayette Street, Suite 1203, New York, NY 10012
Office
75 Broad Street, Suite 2400, New York, NY 10004
Retride shipping: common questions
Questions people type into Google and Bing, answered from the label and the sources on this page.
How long does Retride shipping take?
Delivery times are not published before checkout. If you need the box by a certain date, call the order desk at +1 (302) 200-3480 and ask before you pay.
Where does Retride ship from?
Orders ship from the US unless the sales page says otherwise. The carrier is not named in advance, so check your tracking email for it.
How do I track my Retride order?
Tracking arrives in your order email. Open the link there, or call the order desk with your order ID if the email never came.
Does Retride ship internationally?
International shipping terms are not published. Call +1 (302) 200-3480 before you order from outside the US.
What if my order never arrives?
Check the last tracking scan, then ask neighbors or your building's mail room. If the box is still missing, call +1 (302) 200-3480 with your order ID.
Can I change my shipping address after ordering?
Call the order desk at +1 (302) 200-3480 right away. It handles order changes, and a fast call gives the best chance of fixing the address before the box ships.
Is shipping free on multi-bottle orders?
Free shipping is not published for any Retride pack. The shipping cost for 2, 3 or 6 bottles appears at checkout, before you pay.
Why was I charged for shipping on a "free" bottle?
Retride does not list a free bottle offer. 'Free' bottles that cost only shipping are a common trap in weight-loss ads, and they often lead to repeat charges, the FTC warns.
What if my Retride bottle arrives with a broken seal?
Do not use it. The label says not to use the product if the safety seal is damaged or missing. Take photos and call the order desk.
Can the website email track my Retride order?
No. The website inbox at [email protected] cannot see orders. Use the order desk phone line or the sales email instead.